FAQs

Do I Need an Account to Order?

Nope! But the benefits of registering include:

  • Receiving discounts through our Rewards program
  • Tracking your orders and reviewing past purchases
  • Receiving special sales and news
  • Saving your address and card details so you can shop more quickly

Which Countries Does Très Jolie Ship To?

We ship everywhere! Orders over $50 in the contiguous U.S. states will receive free shipping.

What is Your Return Policy?

Returns postmarked within 15 days of shipment will be eligible for a refund for online/in-store credit.

Original shipping fees are non-refundable and return shipping is the responsibility of the customer.

All items must be returned in their original condition with all original tags still attached. Unworn and unwashed. Smoke, deodorant, makeup and perfume free.

Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged. We also recommend carpeted areas for trying shoes on. Any signs of wear to the shoe or a damaged shoebox will make them ineligible for return.

All Sale merchandise is FINAL SALE. Shipping charges are non-refundable.

Original shipping cost is not refundable.

Refunds are processed within 10-15 business days of receiving your return. We will send you an email confirmation when your return has been received and the refund has been issued.

*Colors may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects.

How Do I Initiate a Return?

Email us through our Contact Us page or give us a call at (337) 493-7005, and we'll be happy to help!

What Are Your Hours of Operation?

Our online store is open 24 hours a day, 7 days a week!  We try to respond to all emails and messages within 12 hours to answer questions or help with any issues. On weekends or holidays, response time may take a little longer.

Our brick & mortar location at 2508 Ryan St, Lake Charles, LA 70601 has the following hours:
Tues - Fri, 10am - 5pm
Saturday, 10am - 4pm
Closed Sun & Mon